Terms of Use

Agreement

These Terms of Use along with the Privacy Policy constitute a legal agreement between Live Your 150 (OPC) Private Limited, doing business as SOHAM, and the person who accesses and/or uses the SOHAM mobile application and/or website, including related software, mobile and other applications, functions and features.

The Agreement governs your access and use of the Platform and the activities, services, features, functionalities and resources available on the Platform. Our Privacy Policy sets out the terms on which we process personal data collected from you or provided by you.

By visiting the Platform, you unconditionally agree to be bound by this Agreement. If you do not agree to the provisions of the Agreement, you must not use the Platform.

Scope of Services

The Company has created a platform to provide health and wellness services, including management of your health, wellness and fitness.

The Platform comprises a proprietary technology ecosystem, including a mobile application, website, software tools, algorithms, dashboards, communication interfaces and related infrastructure designed to help you understand, track and improve health, wellness and fitness parameters.

Services may include user onboarding, profiling and assessments; curated educational content on health, wellness, fitness, breathwork, nutrition and mindfulness; access to third-party diagnostic and wellness providers; personalised insights and recommendations; AI-assisted analytical outputs; habit-building tools, trackers and reminders; scheduling and communication tools; and other features introduced from time to time.

AI-generated outputs are informational and educational in nature, do not constitute medical advice, are not diagnostic conclusions, are not treatment recommendations, and should not be relied upon as a substitute for consultation with a qualified healthcare professional.

The Company does not provide medical advice, diagnosis or treatment through the Platform.

The Services are provided on a non-exclusive basis, must be used only for lawful activities, and are non-transferable and non-assignable.

You shall not use the Services for unlawful purposes, sub-license the Services, tamper with or reverse engineer the Platform, create derivative works, acquire rights to the Platform, or adapt, translate, remove or eliminate the Platform.

The chat feature is meant only to provide general advice on health, wellness, fitness, breathwork, mindfulness, nutrition and lifestyle practices based on information shared by you. It is not a medical consultation, diagnosis, treatment, prescription or emergency care.

Eligibility

The Services are available only to persons eligible to enter into binding contracts under applicable laws. If you are below the required age, please have your parent or guardian read and accept this Agreement before using the Platform.

We may disable your use of the Platform or Account if, in our opinion, you fail to comply with this Agreement or eligibility criteria.

User Obligations

You agree not to access, tamper with or use unauthorized non-public areas of the Platform or Company systems; probe, scan or test system vulnerabilities; breach security or authentication measures; or decipher, decompile, disassemble or reverse engineer software used to provide the Services.

You shall use best efforts to prevent piracy and hacking with respect to the Services and Platform and inform us immediately if such incidents occur.

Your Account and Other Details

You should change your account password at regular intervals. In addition to user ID and password, SOHAM may require other means of authentication, including digital certification, smart cards, two-factor authentication, keys, risk engines or challenge questions.

Use of the Content

Content made available on the Platform is intended for informational purposes only. Content includes any content, advertisement or posts made by SOHAM on the Platform.

Certain Content or functionalities may be suitable only for adults or under adult supervision. User discretion is advised.

If you do not wish to receive communications, you may unsubscribe through the facility in the communications you receive.

Modification or Updating of the Agreement

The information, content, services and Agreement are subject to change and may be revised at any time at the sole discretion of SOHAM without prior notice. You are bound by such revisions and should review the Agreement periodically.

Indemnity

You shall indemnify, defend and hold harmless SOHAM, including its officers, directors, employees, affiliates, agents, intermediaries, representatives and subcontractors, from claims and losses related to your access and use of the Platform or Services, non-compliance with the Agreement, third-party actions related to unauthorized information use, misuse of Account Information, or unauthorized use of your Account or the Platform.

Limitation of Liability

SOHAM disclaims liability regarding accuracy, completeness or suitability of Content and information provided on the Platform. SOHAM disclaims liability for direct, indirect, incidental, consequential, punitive or special damages arising from access, use or inability to use the Platform, reliance on Content, failure of performance, interruption, defect, delay, computer viruses, harmful components or system failure.

In no event will the Company or its shareholders, directors, employees or agents have total liability exceeding the consideration received by the Company from the user for accessing or using the Platform or Services.

Confidentiality

SOHAM takes reasonable precautions to preserve confidentiality and prevent corruption, loss, damage or destruction of data and information provided by you, in keeping with industry standard practices.

Personal medical information will be kept confidential. SOHAM may collect statistical, anonymous and aggregate data based on Platform usage to understand user behaviour and characteristics.

SOHAM follows generally accepted industry standards to protect personal information, but no transmission or storage method is 100% secure.

Posting Messages, Comments or Content

Certain portions of the Platform may permit you to post messages, comments or other content. Such content is the opinion of the user posting it and should not be relied upon for any purpose.

You agree not to post content that is profane, libelous, defamatory, obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, objectionable, unlawful, or that could violate applicable law, regulation or intellectual property rights.

You are solely responsible for postings you submit. SOHAM assumes no responsibility or liability for content submitted by you or any other user and reserves the right to remove content at any time.

Third-Party Service Providers and Third-Party Sites

The Company may use third-party service providers to assist in providing the Services. Information may be stored on servers provided by service providers, and certain features may be implemented through third-party services, APIs, software or technology.

The Platform may contain links to third-party sites or software not owned or controlled by the Company. SOHAM does not endorse such third-party websites and disclaims liability arising from your use of them.

Force Majeure

SOHAM shall not be liable for failure to perform obligations if prevented, hindered or delayed by events beyond reasonable control, including sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, riots, war, government acts, telecom failures, communication system unavailability, breach, viruses, hacking, computer crashes, malicious code, unauthorized access, mechanical or technical errors or power outage.

Disclaimer of Warranties

To the fullest extent permissible under applicable law, the Services and materials on the Platform are provided as is and without warranties of any kind, express or implied.

SOHAM does not warrant uninterrupted or error-free Platform usage, correction of defects, or that the Platform or server is free of viruses or harmful components.

Information on the Platform is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment, and does not constitute recommendation, advice or medical and/or legal opinion by SOHAM.

You are solely responsible for decisions made after your own evaluation of SOHAM Services and consultation with your advisors.

Company's Proprietary Rights

The Company is the sole owner of rights, including intellectual property rights, in the Platform, Services and associated intellectual property. Nothing in this Agreement transfers any right, title or interest to you.

You agree not to copy, rent, lease, sell, distribute or create derivative works based on the Company's intellectual property, Platform or Services.

The Company may use your data and information to evaluate, update, improve and upgrade the Platform and Services, and for analytics and research purposes in accordance with applicable law.

Your Proprietary Rights

By entering, storing or sending data through the Services, you grant the Company a non-exclusive, worldwide, transferable, royalty-free license, with right to sublicense to assisting third parties, to use, copy, distribute and process such data solely to store, transfer, process and deliver it through the Platform on your behalf.

The Company shall implement commercially reasonable physical, electronic and managerial security measures for protection of your data and information, and shall not allow system or user-data access to third parties except on a strict need-to-know basis and in accordance with the Privacy Policy.

Termination

If you delete or disable your Account, the Company shall not be liable to refund fees paid by you. Once your Account is deleted, the Company may delete user data in accordance with applicable laws and remove access to the cancelled account.

The Company may discontinue the Platform or Services or change the Services at any time with notice through this Agreement and/or email. If the Company discontinues the Services, it will refund fees paid by you.

If you breach the Agreement, the Company may terminate your access and deactivate your Account immediately without notice and without refund.

The Company has the right to monitor use of Services to operate the Services, ensure compliance with the Agreement, comply with law, and disclose user files where necessary under law or to prevent serious or imminent threats to health or safety.

Governing Law and Dispute Resolution

The formation, construction, performance and enforcement of the Agreement shall be in accordance with the laws of India.

All disputes will be resolved by arbitration at Gurugram, Haryana, India under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed mutually. Subject to arbitration, courts at Gurugram, Haryana, India shall have exclusive jurisdiction.

Severability

If any part of the Agreement is determined to be invalid or unenforceable under applicable law, such provision shall be deemed replaced with a suitable legal alternative that achieves the purpose of the original provision as closely as possible.

Relationship of the Parties

You and the Company agree that nothing in the Agreement shall be deemed to constitute a partnership, joint venture, agency relationship or otherwise between the Parties.

Grievance Officer